What is your return policy?

We hope you love what you ordered, but in case you don’t, you can return your purchase for any reason. Please see return policy here: Return Policy

There is moisture inside the protective overwrap. Is it leaking?

No. Our fluids are packaged in flexible plastic containers referred to as primary bags. All primary bags go through a rinse cycle prior to pouching inside a protective overwrap which is then followed by sterilization. Differences in moisture permeability between the primary bag and overwrap, as well as changes in storage temperatures, may cause moisture to condense in the overwrap. As a result, some residual moisture may be visible between the primary bag and the overwrap. The residual moisture between the overwrap and the primary bag is a normal occurrence and does not affect product quality or safety.

How much moisture inside the protective overwrap is acceptable?

Moisture inside the protective overwrap from the rinse cycle, sterilization process, and differences in permeability between the primary bag and overwrap is normal. A normal range of moisture can vary from 1 mL to 3 mL of fluid. Beyond this range, excessive moisture in a bag is unacceptable, see below:

How can I determine if the moisture level in the protective overwrap is acceptable or due to a leaking bag?

To distinguish between acceptable moisture levels in the overwrap and a leaking primary bag:

  • Remove the protective overwrap, and check for minute leaks by firmly squeezing the bag. Keep the infusion bags in the overwrap until ready to use.